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K-Gap
  • EssexAdvEssexAdv
    Posts: 517Moderator
    Thought you might like to hear of a good experience with K-Gap. I ordered parts on-line on the evening of Thursday April 5th. The parts arrived in the mail on Monday April 9, 2012. I couldn't have been more pleased with the speed of delivery.


    Lewis Mendenhall
  • RL ChiltonRL Chilton
    Posts: 3,477Platinum Member
    That's good to hear, Lew!
    Russell

    http://www.52hornetvert.blogspot.com
  • Marker345Marker345
    Posts: 90Senior Contributor
    Unbelivable!!! How come they don't send my parts I ordered last May?? Or that their phone is disconnected.
  • jjbubaboyjjbubaboy
    Posts: 568Platinum Member
    Hi All,
    I too have done 2 recent orders and service has been A+!
    Quick response, quick ship and great products.
    Jeff
  • ernie28ernie28
    Posts: 319Gold Member
    I called them the other day to discuss my order. Very helpful indeed.

    Alistair
    Alistair Howard, NZ HET Triangle Editor
    http://het.org.nz/
    1928 Essex Coach
    1950 Hudson Pacemaker
  • chopperchuckchopperchuck
    Posts: 277Gold Member
    WOW!!!!!!
    maybe they decided to step up & make some happy customers?? if they keep this up maybe i'll try to order some parts again??????
    Have you kissed a PIT BULL lately?

    Greeley Colorado

  • Marker345Marker345
    Posts: 90Senior Contributor
    Could someone please tell me the phone number to use to call these people? When I call 951-727-0607 I get a disconnected message.
    Thanks, Mark R.
  • RL ChiltonRL Chilton
    Posts: 3,477Platinum Member
    Mark-

    I've heard more recently that people have had better luck utilizing e-mail, rather than the phone.
    Russell

    http://www.52hornetvert.blogspot.com
  • Marker345Marker345
    Posts: 90Senior Contributor
    Dealing with a business shouldn't need to involve luck.

    They don't email me. I sincerely think K-Gap has ripped me off for like $400 of stepdown parts.
  • HornetSpecialHornetSpecial
    Posts: 185Gold Member
    KCap came through again!! Ordered on Monday and received on Thursday. They are great to deal with. Never had any problems with their service. Thanks KCap :bz
  • EssexAdvEssexAdv
    Posts: 517Moderator
    Contact them through the web site. It works!!
  • Marker345Marker345
    Posts: 90Senior Contributor
    Hey: I sent an e-mail from the website yesterday and guess what came back: NOTHING.!

    If someone can tell me the secret telephone number I would appreciate it. The one listed on the website is "temporarily disconnected". I think I know what that means.

    Mark R.
  • jjbubaboyjjbubaboy
    Posts: 568Platinum Member
    Hey Mark,
    Are you using the correct email? All replies back to me have been almost immediate, and helpful. I notice too that Kaylene sends them from her blackberry so thats why.
    XXXkgaphet@aol.com (dont use the X's)
    Good luck,
    Jeff
  • Marker345Marker345
    Posts: 90Senior Contributor
    Jeff:

    I have been trying to contact these people for 10 months now using the contact information on their website with absolutely no sucess. I finally got through to an answering machine with the telephone, but no one has called me back. The way this company has treated me is totally disrepectful.

    You wish me luck, thanks.

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