ClassicCar

This may be a viable path forward. From what I know of Kgap's business they basically just inventory what others make. When we order from KGap, KGap orders from x y or z and when that part arrives its shipped out to us. They maintain a limited stock of high turn over stuff the rest is contracted as our orders come in.
In essence, they are a middle man. I remember when I wanted sill plates, they told me 9 months. Asking further they gave me their contact in NJ and after talking to him I could have just as easily ordered from him as from KGAp. So the actual "stock on hand" is limited to low cost high moving parts. The rest is ordered on a as ordered basis. If the contact list is made available we could handle that ourselves as easily as does KGap and deal directly. That would reduce the complexibility of the business and its management considerably.

2 issues have made KGap and its customers turn, the first is the complete lack of timely status of parts on order - no communications. The second is the growing concern of loss of money paid for parts not received. This concern continues to grow ever greater because there is no communications to rely on.

If the club was to either govern or assume the KGap position I believe the time required would be a few hours a day. Obviously its not a Autozone sized business rather alike to a part time home business. I would believe if phone support was available Tues/Thurs 8am-12pm with email support available M-F, this access would be 100% better than we have today. Personally I'm 99.9% content with email if I get an answer within 24 hours. If there's a real problem a phone call is good, but to my knowledge email really works fine. I'm almost positive that if we all had that "status" of where our order is we's all go back to just waiting. If I know up front its 9 months and I grit my teeth , curse, and put my money down my expectations are known. If I got an email monthy on status or if I ask and got status I'd be very happy. If I'm BS'd, lied to, left wondering without any response I'm gonna get upset, then worse.

That's my 25 cents for today! I'm behind any move to correct this problem and restore the service we all need.
Jack

Kaylene,
First let me be very exact, I didnot start this thread! After reading several posts on no response and no product and not receiving any response to my emails, I felt it was necessary to protect my prepayment of $490 just in case there is a problem. There appears to be a definite communications breakdown when alot of posts say there's no answers, returned calls, or emails and your statement that you answer everything.

As this thread progressed there is and was clearly presented sufficient justification to urge me to notify Paypal of possible issues. To that end, 3 days per mat versus 28 days since I paid in full up front (not refused by the way - prepaid); I still have no mats and have never been updated on shipping or even an expected date to ship as I asked.

So maybe I was a bit quick on the trigger but Paypal only allows just 45 days from payment transaction date to file a case which includes some of their overhead and with the other nightmares being reported, I opened the case. Paypal virtually immediately notified you and waited for your response. As of last night there was no response from you. The case decision states that the case was decided in my favor and I was issued a refund. So it appears you didn't contact them, provide any response to the case, didn't attempt to submit a ship date or provide any reason for the delay; that's 12 days and Paypal is open 24/7. Like alot of us I'm not rich and $500 is alot to just loose.

I must admit I was relieved to find the $490 was refunded by Paypal to my Paypal account today. Whether this one event is the most likely cause for your post chewing my butt we'll never know, however, I truely feel for the others in country and offshore that have ordered, and expect, better, deserve a refund as they are out their prepayments far longer than I, some for over a year. I truely hope you sit down and contact these other folk and make them whole.

Chew me as you must, but had we been just answered, notified, updated as to progress, assured we were not forgotten, I/we would probably have no issues. The pure lack of that communication sets in motion a wave of doubt as to your intentions.

Now to frankmn,
Sir, to you I say simply, in my shoes, your $500, these posts of no contact or delivery, 45 day limit on recovery, you'd probably pop also. Well maybe not if $500 is pocket change to you. I prefer to limit my exposure and protect my invenstments.
As far as being a crybaby, I just consider the source - you've lowered yourself to name calling in a public venue. Are the rest who ordered, waited, and waited for over a year, and left wanting, also crybabies or just me cause I covered myself. Shame on you, sir for you lack of consideration for the rest of the members in this situation.

I live just over the LA hills from KGap - 1-2 day shipping by any carrier. When I ordered the running board runnber I explecitly asked are they in stock. I was told 3 days to ship from pouring. I assuned they'd pour that day or the following Monday or Tuesday. In any case I expected to have them by the 15th based on their own estimate. Also in the order was a set of door bumpers that were previously ordered but overlooked. I have yet to get them either. In any case I failed to asked "When will you pour". All in all when I filed the case it takes several weeks to work through Paypal. During that time there was ample time to resolve any issues. There was no nothingfrom Kgap to me or Paypal. I simply let nature tale it course. As soon as a refund was issued to me Kgap responded as I figured they would. Paypal pulled my money back from them. Yup it opened eyes.

As for all you brow beating me with every post - I really could care less. I use Paypal for just that reason. I cover my butt. If I feel at risk I take care to insure my risk is covered. Maybe I'm a bit new to the restoration of old cars but I expect a business to be run like one or at least consider communication with its customers a vital part of his/her reputation. Lacking that I take that business as a risk to every transaction. I order with a way out should anything appear shady.

Now go brow beat someone else!