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In this Discussion
- Kdancy August 2010
- nhp1127 August 2010
- rdmontez August 2010
- Sarah Young September 2010
I will take full blame.
-
Hopefully this thread will not add fuel to fire that occured over the week-end regarding KGAP.
Since 99 % of KGAP falls on my shoulders I will take full blame for all the bad services, the lousy communication etc. It has never been our intention to let things get as bad as they have. I have learned alot in the last 5 years and I feel bad that the mistakes I've made have hurt so many people.
In the last 5 months we here at KGAP have made quite a few changes. We have updated our product ordering system, which will result in fewer back orders and back order waiting time. We have updated our order system, this will track orders better and things will ship faster.
I am not writing this to change any ones mind about KGAP, nor am I offering excuses. I am writing this to say, I am 100 % to blame and I am giving it everything I have in restoring KGAP back to where it was when Press and Janet owned KGAP.
I am not asking anyone to take my word for anything, I am say actions speak louder than words.
The only thing I am asking is; if you have a problem please come to us and we will make it right.
Thank you for reading this message.
Kaylene Spring -
Thanks, this is good to hear. I hope you can get the ship rited as it will be good for all !
-
These reorganizing things can be a real bear. We go through it about every 6 months. Also, the last company I worked for went from 300 to 3000 employees in 5 years so I know what a scramble it can be. Let us know if you guys need any advice on streamlining your process, I'm sure there are plenty here that can offer some wisdom, as many of the Hudson folks that I have met seem to have had or have a professional career and can offer insight.
Good luck. -
Here is the secret to a good business: Very simple.
1. Communication- Answer e-mails and return messages and calls promptly.
2. When fullfilling an order, send what you have and if you are out of stock on something then indicate it CLEARLY on the order and state when when you expect it in. This clears up any confusion and cuts down on calls and e-mails.
3. Communication!
Nothing worse than a customer not getting a response
Once you get these basics down then you can grow your business. -
Is the following a good address to send payment to?
KGap - PO Box 720976, Pinon Hills, CA 92372--0976Take a Ride in a Hudson Jet!
