ClassicCar

Ok, here's what Kaylene has to say. I'm posting it just as she sent it, no cuts, no deletions. Some of this may sound like excuses, but there are items within that need to be considered.



Hudsonly,

Alex Burr





Alex



Thank you for your concern. At least you are taking the time to find out the facts and ask questions. We stopped going on the forum along time ago because people sit behind their computers and say whatever they want whether it's true or not. We even had people trashing us who had never ordered from us.



All I can say is, back in Jan. and Feb we had a computer virus that caused us to lose files, then in March our computer went out completely and we had to buy a new computer. At that time we went on the forum and placed a notice in the WTN asking people to please let us know if there were items that were ordered that were not received. We heard from 5 people. We are going through all our orders dating back to May of 2005, to make sure nothing has been missed.That takes time. In April our home was broke into, among the items stolen was our laptop, this was our backup computer which put things in a bind when our main computer went out . In June we had the video card go out on the new computer, the hard drive worked but we could not see anything on the monitor. We had to take orders and do shipping by hand. We have found that a couple orders did not make into the computer when we received it back. Customers called us and we immediately fixed the problem.

This past year we have had a few supplier problems such as:

1. The company that makes the red grille emblem blanks. The acrylic they could no longer get, therefore it took them over a year to find a compatible product. We now have red grille emblem blanks. This issue was out of our control.

2. Another supplier we placed an order back in 2007 for 100 items that we have paid for, as of today we have received just a few more than half.

3. Calif. is losing 14,000 small business a month, we are lucky to find companies that will do small runs, and the large companies we deal with are struggling also and fit our orders in when it is cost effective for them.

4. One business closed up and took our molds with them.



This is just a few of the issues we have faced just this past year. This does not include, moving in to a new place which took 6 months just to have a livable place, and a place to organize all the rubber, nor does it take into account Dany has a regular job , he leaves the house at 12:30 pm and gets home at 12:30am, This places all of KGAP on myself and our daughters. Sara, paints our grille and trunk emblems, this is a very time comsuming and delicate work. Ashley has quickly learned the product line and has been doing great with answering phones and taking orders. This leaves packaging, shipping, all computer work, picking up product from suppliers, etc. to me. We have tried so very hard in the last 6-8 months to stay on top of phone calls, calling people back and answering email. We were closed from July 24 to Aug 15 due to traveling to and from nationals and conducting inventory. We arrived home on the 8th of Aug. and Dany had to be to work on the 9th. That left little time to unload 2,000 lbs of rubber and a trailer.



We have also had problems calling people back due to:

They leave no phone number and they are not in the roster.

Leave a msg from a cell phone and the msg is so garbled we can't understand it.

Leave no msg at all.

We call them back and we get a busy signal or no msg machine at all.

We call back and leave a msg but we don't hear back from them.



Dany and I will admit we have made our fair share of mistakes, we have not stayed on top of things in the past but we made a vow 6 months ago to turn things around. To better communicate, get orders out faster, etc. We feel except while we were away we have done this. We have already installed a new program to better track and keep track of orders, Ashley makes it a point to check voice mail a couple times a day, along with return those calls.In the last 2 weeks since we have returned from Nationals, we have shipped out close to 200 orders and we have received from suppliers 7-8 thousand dollars worth of inventory which was immediately shipped out to Hudson Members.



We have also had to deal with good upstanding Hudson members not paying for orders in a timely manner, breaking parts and blaming on the product, ordering the wrong item and telling us we sent the wrong thing. . We have not said anything about the bad members to anyone. We are polite and courteous when and all complaints come in whether they are in the right or not. We send out a new part and take the loss with out question.



Alex, thank you again for your concern and interest in KGAP. We are keeping our noses to the grind stone and giving the Hudson community 110% of ourselves.

We are striving to make KGAP better and better everyday.



Thank you

Kaylene

KGAP